Privacy Policy

Effective Date: April 19, 2026  |  Last Updated: April 19, 2026

1. Introduction and Who We Are

Welcome to Imos Pizza ("we," "us," "our," or the "Company"). We operate the website located at imosspiz.click and provide food ordering and related services to customers across the United States. We are committed to protecting your personal information and your right to privacy.

This Privacy Policy applies to all information collected through our website, mobile interactions, food ordering systems, email communications, and any other services we offer (collectively, the "Services"). It governs how we handle the personal data of visitors, customers, and anyone who contacts us through our digital and physical channels.

As a business operating in the United States, we comply with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations. Where your state provides specific privacy rights, those rights are described in detail within this policy.

1.1 Contact Information

For all privacy-related inquiries, requests, or complaints, please contact us at the email address listed above. We will respond to all legitimate requests within a reasonable timeframe and in accordance with applicable law.

2. Information We Collect

We collect various types of information in connection with your use of our Services. The categories of personal information we collect are described below.

2.1 Personal Information You Provide Directly

When you interact with our website, place a food order, create an account, subscribe to marketing communications, or contact us for any reason, you may voluntarily provide us with personal information, including but not limited to:

• Identity Information: Your full name, username, or similar identifiers.
• Contact Information: Email address, telephone number, billing address, delivery address, and postal code.
• Account Credentials: Username and password when you create an account on our platform.
• Payment Information: Credit card numbers, debit card numbers, billing details, and other financial information necessary to process your food order. Note: Payment card data is processed through secure third-party payment processors and is not stored on our servers in full.
• Order Information: Details of food items ordered, special instructions, dietary preferences, and delivery preferences.
• Communications: The content of messages, feedback, complaints, or inquiries you send to us via email, web forms, or other channels.
• Marketing Preferences: Your preferences regarding receiving promotional materials, newsletters, and other marketing communications from us.

2.2 Information Collected Automatically

When you visit our website or use our Services, certain information is collected automatically through technical means, including:

• Device Information: Type of device, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited on our website, time spent on each page, links clicked, referring URLs, and the date and time of your visit.
• Log Data: Internet Protocol (IP) address, internet service provider (ISP), browser type, referring and exit pages, and clickstream data.
• Location Data: General geographic location derived from your IP address. We do not collect precise GPS-level location data unless you explicitly permit it for delivery purposes.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies (see Section 8 for more details).

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Confirmation of payment status and fraud prevention flags from our payment processing partners.
• Analytics Providers: Aggregated and anonymized data about website usage patterns from analytics service providers.
• Marketing Partners: Information about your interests or interactions with our advertising campaigns on third-party platforms.
• Social Media Platforms: If you log in to our Services using a social media account or interact with our social media pages, we may receive information permitted by your privacy settings on those platforms.
• Delivery and Logistics Partners: Order fulfillment updates and delivery confirmation information.

2.4 Sensitive Personal Information

We do not intentionally collect sensitive categories of personal information such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data. To the extent that dietary preferences provided in food orders could be considered health-related, this information is used solely for order fulfillment purposes.

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. The legal bases for our processing activities include your consent, performance of a contract, compliance with legal obligations, and our legitimate business interests.

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including managing delivery logistics.
• Creating and managing your account on our platform.
• Processing payments and issuing receipts or invoices.
• Communicating with you about your orders, including order confirmations, updates, and delivery notifications.
• Providing customer support and responding to your inquiries, feedback, or complaints.
• Handling returns, refunds, or order adjustments in accordance with our policies.

3.2 Analytics and Service Improvement

• Analyzing usage data to understand how customers interact with our website and services.
• Identifying trends, preferences, and areas for improvement in our menu offerings and user experience.
• Conducting internal research and development to enhance our Services.
• Monitoring website performance, identifying technical issues, and improving functionality.
• Measuring the effectiveness of our promotional campaigns and marketing initiatives.

3.3 Marketing and Promotional Communications

• Sending you promotional emails, newsletters, and special offers about our food products and services, subject to your consent where required by law.
• Personalizing the content and advertisements you see on our website based on your order history and browsing behavior.
• Displaying targeted advertisements on third-party platforms and social media channels.
• Conducting loyalty programs, contests, sweepstakes, or promotional campaigns.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly at [email protected].

3.4 Legal Compliance and Safety

• Complying with applicable federal and state laws, regulations, and legal processes.
• Detecting, preventing, and investigating fraudulent transactions, identity theft, and other illegal activities.
• Enforcing our Terms of Service and other agreements.
• Protecting the rights, property, and safety of our Company, employees, customers, and the general public.
• Responding to lawful requests from law enforcement and government authorities.

4. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes without your explicit consent. However, we do share your information with trusted partners and service providers as described below.

4.1 Service Providers and Business Partners

We engage third-party companies and individuals to perform services on our behalf. These service providers are given access to personal information only as necessary to perform their functions and are contractually obligated to protect your data. Categories of service providers include:

• Payment Processors: Companies that securely handle payment transactions (e.g., credit card processing).
• Delivery and Logistics Providers: Companies that assist with the fulfillment and delivery of food orders.
• Cloud Hosting and IT Services: Providers that host our website and store our data securely.
• Email and Communications Services: Platforms used to send transactional and marketing emails.
• Analytics Providers: Services such as Google Analytics that help us understand website usage patterns.
• Customer Support Tools: Platforms used to manage and respond to customer inquiries.
• Marketing and Advertising Partners: Companies that help us deliver targeted advertising campaigns.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or legal process served on us.
• Respond to requests from governmental or law enforcement authorities.
• Protect and defend the rights or property of Imos Pizza.
• Prevent or investigate possible wrongdoing in connection with our Services.
• Protect the personal safety of users of our Services or the public.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or use of your personal information, and you will have the opportunity to exercise your rights under this policy.

4.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, analytics, marketing, or other business purposes. This information does not constitute personal information under applicable privacy laws.

5. Data Security Measures

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, loss, or destruction.

5.1 Technical Safeguards

• Encryption: We use Secure Socket Layer (SSL) and Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Secure Payment Processing: Payment card data is processed by PCI-DSS compliant payment processors. We do not store full payment card numbers on our systems.
• Access Controls: Access to personal information is restricted to authorized personnel on a need-to-know basis.
• Firewalls and Intrusion Detection: We employ firewalls and monitoring systems to detect and prevent unauthorized access to our network and systems.
• Regular Security Audits: We periodically review our data collection, storage, and processing practices to identify and address potential vulnerabilities.

5.2 Administrative Safeguards

• Employee training on data privacy and security best practices.
• Data processing agreements with all third-party service providers who handle personal information.
• Internal policies governing the collection, use, and disposal of personal information.

5.3 Data Breach Response

In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and relevant authorities as required by applicable law, including the requirements established under various state breach notification laws in the United States. We will take prompt action to contain the breach and mitigate potential harm.

6. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We are committed to honoring these rights in compliance with applicable law.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the business or commercial purpose for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request the deletion of personal information we have collected about you, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. You may exercise this right by contacting us at [email protected].
• Right to Limit Use of Sensitive Personal Information: To the extent we collect sensitive personal information, you have the right to limit its use to necessary purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide you with a different level of quality because you exercised your privacy rights.

6.2 General Privacy Rights (All US Residents)

Regardless of your state of residence, we offer the following rights to all users of our Services:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete personal information about you.
• Right to Deletion: You may request that we delete your personal information, subject to legal retention requirements.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal information in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications at any time.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a request to us by:

• Email: [email protected]

When submitting your request, please provide sufficient information to verify your identity and clearly describe the right you wish to exercise. We may require additional information to verify your identity before processing your request. We will respond to all verified requests within 45 days, with an extension of up to an additional 45 days where reasonably necessary, as permitted under applicable law.

You may designate an authorized agent to submit requests on your behalf. We may require proof of the agent's authority and verification of your identity before processing such requests.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. The specific retention periods we apply are outlined below:

When personal information is no longer needed, we will securely delete, destroy, or anonymize it in accordance with our internal data disposal procedures.

8. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising.

8.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognize your device and remember certain information about your visit, such as your preferences and login status.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our website, including enabling you to log in, maintain your shopping cart, and complete food orders. These cannot be disabled without affecting website functionality.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often. We use this data to improve website performance. (Example: Google Analytics)
• Functionality Cookies: Allow our website to remember your choices, such as your preferred location, language settings, or saved delivery addresses, to provide a more personalized experience.
• Targeting and Advertising Cookies: These cookies track your browsing habits to deliver advertising that is relevant to your interests. They may be set by us or by third-party advertising partners.

8.3 Managing Your Cookie Preferences

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders. Most browsers allow you to refuse new cookies, delete existing cookies, and browse in private mode.

For more detailed information about cookies and how to manage them, please refer to your browser's help documentation or visit www.allaboutcookies.org.

9. Children's Privacy

We do not knowingly collect personal information from children under the age of 18. Our website and Services are not directed toward, and are not intended for use by, minors. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will take prompt steps to delete such information from our records.

In compliance with the Children's Online Privacy Protection Act (COPPA), we do not collect personal information from individuals known to be under the age of 13. If we become aware that we have inadvertently collected information from a child under 13, we will take immediate steps to delete the information from our systems.

10. International Data Transfers

Imos Pizza is based in the United States, and your personal information is primarily collected, processed, and stored within the United States. However, some of our third-party service providers may operate in or transfer data to other countries as part of their service delivery.

When personal information is transferred internationally, we ensure that such transfers are conducted in compliance with applicable privacy laws and that appropriate safeguards are in place to protect your data. These safeguards may include:

• Standard contractual clauses approved by relevant data protection authorities.
• Contractual requirements that third-party recipients maintain data protection standards equivalent to those applied in the United States.
• Transfer to countries that have been recognized as providing an adequate level of data protection.

By using our Services and providing us with your personal information, you acknowledge that your data may be transferred to and processed in countries outside your country of residence, including the United States. We take appropriate steps to ensure that such transfers are conducted securely and in accordance with applicable law.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's website. We strongly advise you to review the privacy policy of every website you visit, as we have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Our inclusion of links to third-party websites does not imply endorsement or approval of those websites, their content, or their privacy practices. Your interactions with third-party websites are governed solely by their respective terms and privacy policies.

12. Do Not Track Signals

Some web browsers transmit "Do Not Track" (DNT) signals to websites. Because there is currently no universally accepted standard for how websites should respond to DNT signals, our website does not currently respond to DNT browser signals. We will continue to monitor developments in this area and update our practices accordingly if a standard is established.

California residents who wish to exercise their opt-out rights regarding the sale or sharing of personal information for behavioral advertising purposes may do so by contacting us at [email protected].

13. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. If we make material changes to this policy, we will provide more prominent notice, such as sending you an email notification or displaying a banner on our website, prior to the changes becoming effective.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of our Services after any changes to this Privacy Policy are posted will constitute your acknowledgment of the modifications and your consent to the updated policy, to the extent permitted by applicable law.

14. Filing Complaints

If you have concerns about our privacy practices or believe that we have not complied with our obligations under applicable privacy law, we encourage you to first contact us directly so that we can address your concerns promptly and effectively.

14.1 Contact Us First

Please submit your privacy complaint or concern to:

• Email: [email protected]
• Website: imosspiz.click

We will investigate all legitimate complaints and make every effort to resolve them in a fair and timely manner, generally within 30 days of receipt.

14.2 Filing Complaints with Regulatory Authorities

If you are not satisfied with our response or believe that we are processing your personal information in violation of applicable law, you have the right to file a complaint with the appropriate regulatory authority. In the United States, relevant authorities include:

15. Legal Basis for Processing (FTC Act Compliance)

As a business operating in the United States, our data processing activities are subject to the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in commerce. We are committed to being transparent about our data practices and ensuring that our processing activities are fair, lawful, and consistent with our published policies.

Our processing activities are conducted on the following bases:

• Contract Performance: Processing necessary to fulfill your food orders, manage your account, and deliver our Services.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent.
• Legitimate Interests: Processing necessary for fraud prevention, security, analytics, and business operations, provided that such interests are not overridden by your rights and interests.
• Legal Obligation: Processing necessary to comply with applicable laws, regulations, and legal processes.

16. Contact Information for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team using the information provided below. We are dedicated to addressing your privacy concerns promptly and transparently.

This Privacy Policy was last updated on April 19, 2026 and is effective as of that date. Previous versions of this policy are available upon request.